At Bong'o Vape Shop, we stand behind the quality of our products. Our electronics, e-cigarettes, and herbal vaporizers come with a 14-day warranty for manufacturer defects. This warranty period begins on the day your package is delivered. Note: Returns do not cover dissatisfaction. Return shipping costs fall to the customer, but replacements are sent without additional charges.

To initiate a return due to a defect, you must have the original box, all contents, and your receipt. Please document the defect with a photo or video and send it to us at info@bongoyyc.ca or present it in-store.

Customers are responsible for the shipping costs of returning the defective product to us. However, we will cover the shipping costs when sending you the replacement. We'll ship the replacement to you once we receive and confirm the defect in your original product.

Please be aware that this policy covers manufacturer defects only. It is not a general return policy for changes of mind after purchase.

For disposable vaping products, we ask that you test them before leaving the store. In case of a defect, we will provide a replacement on the spot. Please note that we cannot offer replacements for disposable devices once they have left the store.